Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a secure and convenient checkout experience.
Is my payment information secure?
Yes, absolutely. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.
Can I modify or cancel my order?
Please contact us immediately at shynglamboutique@gmail.com if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 1-3 business days. You will receive a tracking number via email once your order ships.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition with all tags attached, and in the original packaging.
How do I initiate a return?
Contact us at shynglamboutique@gmail.com with your order number and reason for return. We'll provide you with return instructions.
Do you offer exchanges?
Yes, we're happy to exchange items for a different size or color, subject to availability. Please contact us to arrange an exchange.
Products & Care
Are your handbags made from genuine leather?
Yes, all our handbags are crafted from premium genuine leather, ensuring quality, durability, and timeless elegance.
How should I care for my leather handbag?
Keep your bag away from direct sunlight and moisture. Clean with a soft, dry cloth and use leather conditioner periodically to maintain its beauty. Store in the dust bag provided when not in use.
Are your products handcrafted?
Yes, our collections feature handcrafted pieces that showcase exceptional craftsmanship and attention to detail.
Contact & Support
How can I contact customer service?
You can reach us at shynglamboutique@gmail.com. We typically respond within 24 hours during business days.
Do you have a physical store?
We are primarily an online boutique, allowing us to offer you premium luxury handbags at competitive prices.